Does PatchHub work offline?
Yes. It runs entirely on your machine — no cloud, no account, and it checks its own
licence key without an internet connection. The only things that need a network are the
ones that obviously do: talking to your hardware, and sharing the crew’s read-only
page.
Is it a subscription?
No. One payment, and the version you buy is yours.
Can I move my licence to another computer?
Yes. One active machine at a time, and it moves with you — email us and we reissue
it. Change of laptop, or a dead drive, is not a second purchase.
Does it run on macOS and Windows?
macOS is the version in daily use through the beta. There is a Windows build, and it is
newer and less tested — if you are on Windows, use the trial before you buy.
Can I build the rig before I have the hardware?
That is what it is for. Devices, cards, ports and cabling are all documented without
anything plugged in, and the built-in emulators let you drive a Videohub or an ATEM that
is still in a flight case. When the real kit arrives you point the same file at it.
Which hardware can PatchHub control?
Live control today: Blackmagic Videohub routers and ATEM switchers over their own
protocols, PJLink projectors (which covers Panasonic, Epson, Christie, Sony, Barco and
others), and HyperDeck and AJA recorders. Anything else — Barco and Analog Way
processors, patchbays, converters, cameras — is documented and drawn rather than
driven. The AJA path is written to AJA’s published API but has not yet been proven
against a real deck.
Does PatchHub count my cables?
No, and it is worth being precise about this. PatchHub tracks individual cable
runs — every one you draw is a real record, port to port, and it appears in the
drawing, the reports and the checklist. It does not add them up into an order for
the hire company. The kit list gives you equipment quantities; the cable schedule gives
you the runs.
What if I buy it and it is not right for me?
Thirty days, no questions asked. Email us within thirty days of buying and we refund you
in full, without asking you to justify it. Your key stops working when the refund goes
through, and that is the only string attached — though with a seven-day trial of the
complete app, we would rather you never needed it.
What happens after the seven days?
The trial is the complete app, not a cut-down one. When it ends, exports carry a
watermark until a key goes in — your show files are yours either way, and nothing
you built is locked up.
When can I actually buy it?
Not yet. PatchHub is in beta with a small group of testers, and the download and checkout
will appear on this page the day they are ready rather than a day before.